Installation and Troubleshooting
What does the Installation & Troubleshooting package contain? What services in particular could VPS and dedicated server users take full advantage of?
Aside from having more resources, a reason why you can get your own server and use it instead of a shared hosting plan is that you could install and run a wide selection of software. With a shared account, you'll be able to use applications, which do not require root access and aren't set up server-side, so if you need specific software for your websites, you cannot do the installation on a shared server. This is not the situation with a hosting server of your own in which you'll be able to install everything you wish. The downside is that you may not have much experience and managing your own hosting server is more complicated that managing a shared web hosting account in which the provider takes care of the majority of things. This is why we offer one more service for our server packages called Installation & Troubleshooting and you may take advantage of it any time you come across any problems with the administration of your hosting server.
Installation and Troubleshooting in VPS Hosting
The upgrade includes 1 hour of custom work on your hosting server, so if you obtain any one of our virtual private servers
plans, you can take advantage of this service and have our admins carry out different tasks that you can't do yourself or you simply have no time. They'll install and set up any piece of third-party software for you in case the installation is complex or they can troubleshoot any app that does not work adequately for some reason. You can add the upgrade to your plan as often as you want depending on the time needed for a certain task and its complexity. Any remaining time shall remain available in your account for the future and you shall be able to see how many minutes are left in your billing Control Panel. Our Managed Services upgrade comes with 30 minutes of custom work on your hosting server also, but in case you need more than that, you could always add the Installation & Troubleshooting upgrade with a couple of clicks through the billing area.
Installation and Troubleshooting in Dedicated Web Hosting
If you require our upgrade for any reason, you can add it to your dedicated server
with a couple of clicks through the billing CP or if you need some custom work on the server the instant it is put in place, you can obtain the upgrade during the signup procedure and inform us exactly what you need to be carried out, so everything will be ready once your server is operational. 60 minutes of custom work are added to your account each and every time you get the upgrade, so you can use this service as frequently as you require. If some task requires less time to be performed, you'll not lose the remaining minutes and they will be available for future tasks. Our upgrade will enable you to concentrate on developing and advertising your Internet sites without spending time on maintaining the dedicated hosting server or the software installed on it. You'll be able to employ it if you also use our Managed Services upgrade, but the 30 min it includes are not sufficient to complete all of tasks that you need.