If you are a site owner, a problem can always surface and it doesn’t automatically have to be related to the hosting service. For example, something might go wrong when you bring an Internet app up to date or some critical data could be modified or deleted by accident. Whatever the essence of the problem may be, you’ll need to get in touch with the help desk support team and ask them to restore a backup or to help you resolve the problem that you’re having. How fast they will do this will predetermine the span of time that your websites will be unavailable. For specific websites like community portals or e-commerce portals, an elongated outage period often means losing customers and cash. For this reason, it’s exceptionally important for you to use the services of a hosting company that provides not only a good help desk service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
In case you are using one of our Linux shared web hosting services
and you have a query or come across a certain challenge, you can touch base with us 24x7x365 by posting a helpdesk ticket or by writing an e-mail and we’ll make sure that you have a reply in no more than 60 minutes. In case the issue can be resolved, we will do it before we reply, whereas in case there’s something that you have to do on your end, we’ll supply you with all the needed info – what settings to check, what possible solutions to try, etc. Normally, you’ll get a response within 30 minutes max, which suggests that waiting around for hours and hours on end or even for more than a day to receive help is something inconceivable. Our sixty-minute reply guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a technical support ticket from your web hosting Control Panel or write an email concerning your semi-dedicated server
, you will obtain a response within no more than sixty minutes. You can contact us at any time with regard to technical, general or billing issues and because of the fact that we will be at your disposal around the clock, you will invariably obtain support in a timely fashion. Depending on the particular question or issue, we will provide you with more details, rectify the complication if it has been caused by something that’s within our reach or advise you on what actions to take in case you have to fine-tune a particular setting for a software app that we do not have access to. You can forget about waiting around for an entire day for each reply. Actually, in most cases we respond to emails and tickets within twenty-twenty five minutes max.