A Sixty–Minute Ticket Response Guarantee
We offer a 1–hour response guarantee for each support ticket or email that you send to the tech support staff. We’ll quickly respond to all typical queries and forward right away the issue to our sysadmins if any further assistance is needed. If you make use of our Admin Services package, we’ll execute any of the included services at a time that has been discussed with you earlier.
A Top–Class Client Care Service
We’ll be available to you 24/7 to reply to any questions that you may have pertaining to our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance handling server management tasks, you can have a look at our Admin Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting services
An Intuitive Help Section
We have provided our Web Hosting Control Panel with a circumstantial knowledgebase, which includes elaborate explanations of all its features and functionalities. Also, we have made in–depth video tutorials that will further instruct you how to perform a certain action or troubleshoot a regularly encountered issue. The instructional articles and the tutorial videos are readily accessible from every section of the Web Hosting Control Panel through the Videos and Help buttons situated in the top right corner.