A 99.9% Server Uptime
We have built our shared web hosting system using dependable hardware and strongly tweaked software. Our administrators have installed a modified version of SELinux on our physical machines in order to ensure utmost protection and reliability. We’ve added a number of DoS prevention appliances together with highly efficient firewall programs to make sure our internal network is impenetrable and safe.
Our Linux shared web hosting services packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on first–rate hardware supplied by Juniper. And on each router, we’ve put a firewall with a sophisticated set of rules to successfully filter out all questionable requests.
As a result, in all our data center facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned money at risk, you can’t feel really safe. That’s the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel content with our web hosting service or if you would like to get a bit more robust web hosting solution, such as a Linux VPS hosting services or a Linux dedicated web hosting – we will give you your money back in full, without secret costs or refund charges.
24/7 Technical Support
We’ve attentively hand–picked each individual member of our 24x7 support staff to make certain that we can offer the best technical support that you can possibly get. Each one of our support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. What’s more, they are available to you 24x7x365 – you’ll be able to call them at any time and they’ll reply to you as fast as possible.
Their average support ticket response time is less than twenty minutes, whereas with many other web hosting companies you are forced to wait for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in under 1 hour.