Integrated Ticketing System
What precisely is an integrated ticketing system and what are the advantages of employing one? How does it differ from other forms of customer support?
If you’ve purchased a hosting package and you’ve got certain questions related to a particular feature/function, or in case you’ve chanced upon a certain challenge and you require assistance, you should be able to contact the respective client support team. All web hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because of the fact that the best way to tackle a problem most often is to use a ticket. This method of correspondence makes the replies exchanged by both parties simple to track and enables the customer service staff members to escalate the case in the event that, for example, a server administrator should get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you have to use no less than two different accounts to touch base with the client care team and to actually administer the hosting space. Non-stop switching between different accounts might often be a drag, not to mention the fact that it takes quite a while for the majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our Linux shared web hosting services
isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you will be able to access it at any particular moment with just a couple of mouse clicks, without needing to leave your hosting account. The ticketing system includes a quick-search field, so you can track the status of any support ticket that you’ve opened in the past, if necessary. Additionally, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to resolve a particular issue before you actually submit a ticket. The response time is no more than sixty minutes, which goes to say that you can obtain quick assistance at any particular time and in case our customer support team suggests that you do something in your account, you can do it momentarily without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server
account with our company and you wish to contact our customer care staff, you will be able to open a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you’ll need to do with the majority of hosting providers on the market. Our integrated trouble ticket system will enable you to send a new ticket without difficulties and to search through older tickets using an intelligent search filter. You’ll also be able to browse the relevant knowledge base articles that our system will present you with on the basis of the category that you pick for your new ticket. You can carry out all the abovementioned procedures without logging out of your Control Panel at any moment, which goes to say that if you chance upon any predicament or have a query, you can contact our technicians and fix the issue in question in no more than 1 hour using a single support platform.