24/7 Customer Support
Why is the availability of a competent customer support service vital on today?s Internet hosting market? Which are the typical customer support channels?
The presence of the customer and tech support that a shared web hosting company offers will tell you a lot about the services which they supply too. In case you're allowed to use only e-mail messages or tickets, you have most likely come across some reseller not the actual hosting supplier. When this is the case, you will have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for extra help. If the supplier can provide various options for communication with quick response time available anytime, they're almost certainly the top provider, not a reseller. So you'll enjoy well-timed assistance and top quality support as they'll have direct access to the servers where your account is. Regardless of the problem - sales or technical, it is always better to have the option to get hold of your hosting company directly through your favourite method of communication.
24/7 Customer Support in Shared Web Hosting
The customer and technical support services for our shared web hosting
plans are twenty-four-seven, therefore you can forget all about waiting for a few days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email. If you do have an account, you're able to open a support ticket on top of the other three options for contact. You are able to pick the best way to contact us based on what your location is or what kind of device you're using. We can easily help you for more or less any webhosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in this situation the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get quick assistance, particularly if your web site is not functioning efficiently for whatever reason. All our semi-dedicated hosting services
feature 24/7 customer and tech support, which means that if something happens, you'll be able to use a number of ways to let us know - phone line with a few local numbers internationally, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and common issues, so that in case you do not have an account yet, for example, you're able to receive extra information regarding our services, or we can assist you with less complicated technical problems. The other two options are for strictly tech issues or everything that is more time-consuming considering that it is much easier follow the dialogue between you and our tech support crew. The warranted maximum answer time for them is just one hour, the actual one - 15-20 minutes, therefore you will not have to wait for a whole day to get assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server
plan that we provide comes with 24/7 customer and technical support, so if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with a couple of local numbers worldwide, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues because it will be easier to track what is going on. The maximum guaranteed response time for all the e-mail messages and tickets is sixty minutes, but it hardly ever takes that long to get assistance. In case you acquire the Managed Services upgrade that we provide, our admins will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to receive prompt support in general, let alone if you run an entire server, so every single dedicated server
that we offer comes with 24/7 support with one-hour response time warranty whatever the issue. The service is free of cost for all difficulties with your server or the software that was installed by our administrators during the setup, which means that you're able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing section or you can send an e-mail message, and the actual answer time for either of these rarely surpasses 30 mins because we have admins available round the clock. In case you want general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you can take advantage of our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server package through the billing Control Panel.