A lot of persons who begin using their first web hosting account, or switch companies, frequently have inquiries in regard to how particular procedures are completed or chance upon predicaments when setting up different things, including emails, site settings, etc. That’s why, some web hosting companies have compiled documentation with frequently asked questions and problems in order to help their clients receive info quickly and seamlessly. As a result, the client care staff can devote more time to actual issues that particular customers may be experiencing, since the solution for the minor things will be available on the World Wide Web and customers can easily resolve them without touching base with the client service team. Having comprehensive documentation is truly important, particularly for new clients without any practical experience at all, since the web hosting service entails a lot of functions and lots of people can get baffled about what action to take. A good information repository can both help you do the tasks that you need and find out how the web hosting service works in general.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting packages include an elaborate knowledge base where you can find info about all the problems that you could possibly experience and their solutions. You can get to know how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your email client are correct, but nevertheless you are unable to send email messages, for instance. We have tried our utmost best to be as comprehensive as possible and to encompass all possible options in order to save you time and to give you different solutions for each problem. The knowledge base includes educative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in each Control Panel section, whereas if you wish to see the entire archive of articles, you should go to the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers feature a rich online article archive where you can find any info that you may need about our web hosting services or about the Hepsia Control Panel that we’re using. We have prepared it on the basis of the feedback that we’ve gathered from our clients throughout the years and, as a consequence, our articles address particular problems that you could face and include the best way to solve them, for example getting an HTTP 500 error message or being unable to send e-mails from your computer even though you have the right settings. The articles are available in every section of the Control Panel and you can check them at any given time. They can help you heighten your knowledge not only about our platform, but also about the web hosting field as a whole, as they include elaborate instructions and general information such as what cron jobs or file permissions are.