If your website hosting supplier provides live chat support, you're able to talk with an agent live and learn helpful information or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk with a live person is that you need only a computer with Internet access, so you won't pay any charges in the event that you are in a different country or state. In addition, it'll be easier to copy and paste information for instance domains, usernames or error messages in other words details that are sometimes hard to give to the other party over the phone. The real-time chat is also a much quicker way to contact your hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some issue requires more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, so that you won't lose time - something that is not possible in case you're on the telephone.