If your website hosting supplier provides live chat support, you're able to talk with an agent live and learn helpful information or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk with a live person is that you need only a computer with Internet access, so you won't pay any charges in the event that you are in a different country or state. In addition, it'll be easier to copy and paste information for instance domains, usernames or error messages in other words details that are sometimes hard to give to the other party over the phone. The real-time chat is also a much quicker way to contact your hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some issue requires more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, so that you won't lose time - something that is not possible in case you're on the telephone.
Live Chat Support in Shared Web Hosting
We provide a live chat assistance service for all of the Linux shared web hosting services that we offer and we're able to support you with almost everything in real time. In case you do not have an account with our company yet, we're able to provide you with more information about the packages to help you to pick the most appropriate plan. If you are an active client, we are able to help you with any billing or general matter and also with multiple common tech matters, for instance an e-mail address setup in a desktop email client. When you are unable to give us a call for some reason or you are in a country where we do not have a local phone number, the live chat is the best choice to get in touch with us. Certainly, some situations require extra time to investigate and test, which means that you'll have to open a ticket to our technicians, but nonetheless, we are able to save you time and help you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, so that any time you have any kind of questions about our semi-dedicated hosting services, you will be able to contact our customer support team whenever you need regardless of whether you have already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and difficulties, but we can help you with various tech questions as well. We will help you select the best package for your web sites if you do not have an account yet, we can answer all of the billing questions or concerns you could have or we can help you with setting up your new email address on your personal computer or smart phone - all the abovementioned will be done quickly because our live chat service is online all day, each and every day. Any time you need help, you'll be able to speak to a representative and save a lot of time.