In the event that you've ever had a shared web hosting account in the past or you've dealt with any other online service, you probably know from personal experience that for some things it is better to speak with a live person on the phone than to exchange tickets or emails. In order to find out more about a particular service before you decide to buy it or if something small should be done, for example, it is really far easier and a lot faster to do it in real time. If you're given the option to get hold of representatives over the phone, it's also very likely that you're working with an actual hosting supplier, not a reseller. The level of support that you will get on the telephone varies between different providers - from very general issues to expert technical support. Usually the majority of providers supply pre-sales assistance and first level telephone support, while more complex tech matters are resolved via e-mail and / or tickets.
Phone Support in Shared Web Hosting
As we have live phone support 14 hours per day, you're able to contact us and talk with our customer support representatives to learn more about all Linux shared web hosting services
that we provide and ensure that our servers meet the system requirements for your web sites before buying anything. For your convenience, we now have telephone numbers on 3 continents so you'll be able to call the one nearer to you - in the USA, the UK or Australia. In case you are already a customer, you will be able to phone us about general and billing matters, and about some technical issues. If the problem is strictly technical or it requires longer time to handle, you'll have to use our ticketing system, which will enable both you and our technical support crew to keep track of the info supplied by either side.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as part of the support services for each semi-dedicated server
plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket in case you experience such an issue, but for any general, billing or small-scale tech issues you can always phone us and we'll help you quickly so as to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your internet sites on our top-notch cloud platform or you are able to get any other general information about our semi-dedicated services. We now have local phone numbers in the United States, the United Kingdom and Australia along with a global number, which means that you will be able to call the one that is nearer to your region.